To submit a claim relating to a defect in your SpineAlign mattress or pillow, please contact us at info@spinealign.com with the following information listed below.
SpineAlign Pillow
The SpineAlign Pillow includes a 5-year limited warranty for any manufacturing defects. The warranty does not include any of the following: rips, tears, stains, burns or any imperfections occurring from normal wear and tear including but not limited to discolorations and damage caused by you. It also does not include any damage incurred from the washing machine as this pillow should only be spot treated with soap and water and a king size pillowcase is recommended for protection. If there is any manufacturing damage, please contact us right away with your order number, a brief description of the issue and photos of the issue.
Mattresses
SpineAlign is proud to offer our customers the best customer service in the bedding industry. Although we offer the highest quality mattresses, we do realize that sometimes even the highest quality products may show early signs of wear or a rare defect. All our mattresses come with a full 10-year limited warranty. The warranty will start on the date that you order your mattress and is non-transferrable. If a rare defect does present itself during the warranty period, we will happily replace the defective product as quickly as possible.
What The Warranty Covers:- Body indentations that are one (1″) or greater that are not a result of improper use which includes using an improper foundation.
- Your mattress must be continuously supported by a foundation with solid support. This includes solid platforms, foundations, or wire grid frames. Mattress “hammocking” will not be covered if a proper foundation is not being utilized.
- Deterioration of the foam occurring from normal usage.
What The Warranty Doesn’t Cover:
- Normal increase of softness that can occur in the mattress material during the breaking in process.
- Normal wear and tear.
- Stains, tears, burns and discoloration that might occur over time from usage.
- Allergies to fabrics or materials.
- Any physical damage caused by you, children or animals.
- Body indentations or sagging that are less than one (1”) deep.
- Mattress damage due to an inappropriate foundation.
- Minor imperfections, (e.g. small cosmetic flaws).
- Any mattress not in possession of the original owner.
SpineAlign mattresses have been designed to be used on foundations with solid support with little or no give. This includes slatted wood or metal foundations with slats no more than 4″ apart, wood or metal box foundations, and solid wood or metal platforms. Substitution or use of improper foundations such as old box springs (5+ years or more) without solid support, slatted wood or metal foundations with slats more than 4″ apart, will void your mattress warranty, and all other warranties expressed or implied. In the event of a warranty claim, you may be required to provide proof of the quality and suitability of the mattress foundation. If you have any more questions on what type of foundation is acceptable to use with your mattress, or to initiate a warranty claim, please don’t hesitate to reach out to us at info@spinealign.com. Please allow 5-7 days for a response to all warranty claims.
All warranties contained herein shall not apply if the product has been physically stained, abused, damaged, burned, moisture saturated, cut or torn. We reserve the right to refuse repair or replacement of any product deemed to be in an unsanitary condition. This warranty is valid only to the original purchaser of the product. If the original purchaser sells the product, the subsequent purchaser takes the product “as is” and “with all faults.” Proof of Purchase is required for all warranty claims. In the event that we in our sole discretion determine that your defect is legitimate per our limited warranty, the resolution will be a replacement of your mattress with a comparable size and model mattress. In the event that your size and/or model is discontinued, we will provide the most comparable SpineAlign® mattress available as a replacement at our sole discretion.
Sheets
All of our sheets include a 1 year manufacturers warranty.
Foundations
All of our bases or foundations include a lifetime manufacturers warranty.